Viniteca Mayol has been conceived with a clear orientation toward customer service. They simultaneously project the image of the county, with special priority given to its most emblematic product, wine.
An effort is made to bring added value to consumers, helping them in two basic ways:

- choice of the most appropriate wine
- providing information on the world of wine and the county

Viniteca Mayol attempts to give a broader content to the relationship with their customers, through:

- reinforcing the product guarantee
- painstaking attention and service
- use of new technologies
- possibilities for communication (on site, via Internet)
- cultural activities and information on the world of wine
- supplementary services and equipment

The center of activity for the establishment will always be the customer. An attempt is made to establish and strengthen relationships with them, creating the necessary ties with benefits for both parties.
All of the people that make up the Viniteca Mayol staff are customer-oriented. The company’s activity will be partly based on reinforcing the personal, ongoing relationship with them.
There will be a continuous adjustment of the resources to the demands and concerns received from customers. Viniteca Mayol will always be poised to identify consumers’ needs and provide the most appropriate solutions (products and services).
Specific communication activities will be carried out in order for customers of Viniteca Mayol to have the possibility to keep up permanent contact with the company via mail or Internet, if they desire. They will have access to special offers, information on new products and Viniteca services. They can even form part of our ViniClub, which will make it possible for good customers to also receive additional benefits, ensuring their satisfaction with the quality of the service and products received.